Shipping policy

At Brazil & Co., we are committed to processing and delivering your order as quickly and efficiently as possible.

 

Processing Time

All orders are processed and shipped within up to 3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

 

Shipping Method

Sweden:
Orders are shipped via DHL to the nearest DHL Service Point / collection point based on the shipping address provided at checkout.

Outside Sweden (international orders):
Orders are shipped with DHL or FedEx, depending on the destination region and service availability.
The carrier will be automatically selected to ensure the most reliable and cost-effective delivery.

Delivery Time

Delivery times vary by destination.
Once your order has been shipped, you will receive a tracking number by email to follow your delivery.

Shipping Rates

Shipping costs are calculated at checkout and may vary depending on the size and weight of your order, as well as the destination.

Responsibility

Please ensure your shipping address is accurate and complete.
Brazil & Co. is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses.

❄️ Frozen Products – Sweden & Denmark

We ship frozen products throughout Sweden and to the Copenhagen area in Denmark using temperature-controlled transport.

Frozen orders are dispatched once a week.

📅 Weekly shipping schedule

  • Order cutoff: Monday
  • Carrier pickup: Tuesday
  • Sweden: deliveries start from Wednesday
  • Copenhagen, Denmark: deliveries start from Thursday

Orders placed after the Monday cutoff will be dispatched the following week.

Delivery times may vary depending on the destination and the carrier's delivery schedule.

🇩🇰 Frozen delivery in Denmark

Frozen shipping in Denmark is currently available only within selected delivery areas.

To check whether frozen delivery is available to your postcode, please use our postcode checker on the FAQ page.

Check your postcode

Unfortunately, we are not currently able to ship frozen products to all areas of Denmark. If your delivery address is outside our frozen delivery area, please remove the frozen products from your cart to proceed with your order.

 

🏠 Home Delivery is mandatory for frozen orders

If your order contains one or more frozen products, Home Delivery is mandatory.

Pickup-point delivery is not available for orders containing frozen products due to their temperature-sensitive nature.

If your order contains only dry, non-refrigerated products, the regular shipping options available at checkout may be selected.

🚚 Delivery arrangements

The carrier will contact you directly to arrange or inform you of the expected delivery time.

The parcel may, when permitted, be left at your door if you are not available to receive it in person.

Please note that if you choose or authorize the parcel to be left unattended, the customer assumes responsibility for the shipment and the condition of the frozen products from the moment the parcel is delivered.

We strongly recommend being available to receive frozen deliveries as soon as they arrive and placing the products in the freezer immediately.

Brazil & Co. cannot be held responsible for deterioration, thawing, theft, or damage occurring after a frozen parcel has been successfully delivered and left unattended at the delivery address.

🇳🇴 Shipping to Norway (Export Orders)

Orders delivered to Norway are treated as exports and are not charged Swedish VAT (moms) at checkout.

All taxes, duties, customs clearance fees, and handling costs applied by Norwegian Customs must be paid by the customer before delivery.

Please note:

  • Brazil & Co. does not calculate or control these charges.
  • Parcels will only be delivered after all import fees are settled.
  • Refusal to pay duties may result in return or destruction of the parcel, and no refund will be issued for shipping costs or perishable items.

By placing an order to Norway, the customer agrees to cover all import-related costs.

If you have any questions about shipping, please contact us at contact@brazilandco.se.