Frequently Asked Questions

Find Answers To All Your Questions

Orders

Shipping & Delivery

Refund & Exchange

What are my payment options?

We accept Visa, Mastercard, American Express, and Klarna/Swish. All payments are processed securely at checkout.

How to track my order?

Once your order has been shipped, you will receive an email with your DHL tracking number so you can follow your delivery.

How do I cancel or change my order?

If you need to cancel or change your order, please contact us immediately at info@brazilandco.se. Orders that have already been shipped cannot be modified.

How long does the delivery take?

Orders are processed within up to 3 business days after payment is confirmed. Delivery times vary depending on your location.

Do you offer free shipping?

We occasionally offer free shipping promotions. Please check our website and newsletter for current offers.

Do you ship overseas?

Yes, we ship across Sweden and to many European countries. Shipping costs and delivery times vary depending on your location.

What is your Refund & Exchange Policy?

You may return items within 14 days of delivery if they are unused and in their original packaging. Refunds are processed once we receive and inspect the returned items. Please check our Refund Policy page for full details.

How do I track my Refund?

Once we receive and inspect your returned item, you will be notified by email about the approval or rejection of your refund. Approved refunds will be processed back to your original payment method.

How long does it take to get the Refund?

Refunds are usually processed within 5–10 business days after we approve your return, depending on your payment provider.

Powered by